Privacy Policy @ Edro 3D

Effective Date: 17 nov 2025

Company: BIXEL TECNOLOGÍA SL (Zaragoza, Spain)

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use EDRO 3D CLOUD ("the Service")

By using the Service, you agree to the practices described in this Privacy Policy.

1. Data Controller

The entity responsible for processing your personal data is:

BIXEL TECNOLOGIA SL
Av. de la Autonomía, 7
50003 Zaragoza, Spain
Email: [email protected]

2. Information We Collect

We may collect the following categories of information:

Account Information. Email address, username, password, and billing details (for Premium users).
Uploaded Content. 3D scenes, models, files and any associated metadata you submit to the Service.
Usage Data. Technical data about how you access and use the Service (IP address, device, browser, OS, analytics).
Payment Information. Payment transactions are processed by third-party providers; we do not store full card details.
Communications. Records of correspondence when you contact our support or otherwise interact with us.

3. How We Use Your Information

We process personal data to:

Provide, maintain and improve the Service;
Manage accounts and subscriptions;
Process payments and issue invoices;
Communicate updates, support and service notices;
Prevent fraud, enforce our Terms and comply with legal obligations.

4. Legal Basis for Processing (EU Users)

We rely on the following legal bases under the GDPR:

Contract performance: necessary to provide the Service;
Legal obligation: to comply with laws (e.g., tax);
Legitimate interests: to secure and improve the Service;
Consent: for optional activities (marketing, analytics) when required.

6. International Data Transfers

Your data may be transferred outside the EU. When we do so, we apply appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions, in accordance with GDPR.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described and to meet legal, accounting, or security obligations. Uploaded content may be deleted by you at any time; backups may persist for a limited period.

8. Your Rights (EU Users)

Under the GDPR, you have the right to:

Access your personal data;
Rectify inaccurate data;
Request erasure (right to be forgotten);
Restrict or object to processing;
Request data portability;
Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) or another supervisory authority.

9. California Users (CCPA Notice)

If you are a California resident, you may have the right to request access to and deletion of personal information we collect about you, and to know how we share personal information. We do not sell personal information as defined under the CCPA.

10. Security

We implement reasonable technical and organizational measures to protect personal data. However, no transmission over the internet or storage system is completely secure; we cannot guarantee absolute security.

11. Children’s Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or through the Service. The updated policy will be effective upon publication.

13. Contact Us

For questions or to exercise your data rights, contact:

BIXEL TECNOLOGIA SL
Av. de la Autonomía, 7
50003 Zaragoza, Spain
Email: [email protected]

Last updated: 17 nov 2025

Privacy Policy